Bundle aims to make shipping as efficient and low cost as possible for our customers, whilst also ensuring the quality of service is exceptional and the delivery time is as fast as possible.
All orders include tracking and tracking notifications are sent to the email and/or mobile number supplied during checkout.
Shipping cost is based on weight starting at $8.50 for orders up to $200 and Free Delivery for orders above $200.
Express Delivery is also available and can be selected during checkout. Express delivery pricing is based on the weight of the packages.
We use a selection of couriers to deliver orders to you as quickly as possible. This includes couriers such as Sendle, Couriers Please, Fastways and Australia Post.
We do not ship to PO Boxes. Please use a regular postal address for your order.
As soon as you place your order you will receive a order confirmation and a tracking link. You will be updated along the way (text or email) with updates and can always visit the track my order page (from the order confirmation) to see where its up to. Any problems please reach out to firstname.lastname@example.org
Returns and exchanges
We're passionate about offering an amazing online experience and want to make sure you’re completely satisfied with your purchase and the service provided by Bundle. After all we want you to come back and make additional purchases from our small family run business.
We’ll offer a free return requests for items that are unopened, unused, with the original tags still intact. The product or products should also be in their original packaging and in the same condition it was received.
The only items that are unable to be returned include gift cards and some health and personal care items that have come into contact with your skin (make sense when you think about it 😉).
If you wish to return your item, we must receive your request within 30 days of the date your item was delivered. Your items must also be returned to us (lodged at the post office) within 7 days of the return being approved.
We make the process of requesting a return easy by offering an online returns portal where you can submit a return, and print out a shipping label. Then all you have to do is package the item with care and take it to Australia Post.
Just be careful to ensure its packaged well to prevent any damage during the return shipping. Items damaged in transit will not be accepted as returns.
For full price items we can offer a refund for your returned item if you did not want to swap it for something else.
For returned items that were purchased as part of a sale or one of our Bundles, we will offer a store credit.
Once we receive your returned item, our team will inspect the item to ensure it's still in a saleable condition. We’ll follow up with another email or SMS once the review has been completed to let you know if your return was approved.
We're committed to ensuring our customers are happy and will treat every return on the merit of goodwill and common sense.
If a refund is approved, the money will be refunded to your original method of payment. It's important to highlight that all banks process refunds differently so it can take up to five business days for the refund to return to your account. If this time has lapsed and you're concerned the refund has not been processed please contact us at email@example.com and we will contact our payment provider and find out what's going on.
If your return is only eligible for a credit we will issue you a digital voucher for the amount.
In the very unlikely event that you receive a defective item, we’re happy to exchange the item for a new one or to help facilitate an exchange with the manufacturer.
Depending on which product you have purchased, each manufacturer offers varying levels of warranty and in most cases the manufacturer may want to deal directly with you. In this situation please contact us by email firstname.lastname@example.org and we will be happy to help navigate this process. We even have some handy tips and tricks that might help resolve any issues straight away.
Alternatively, to begin the exchange process please click through to our online returns portal.
We provide free returns so long as the item(s) are unopened, unused, with the original tags still intact. The product or products should also be in their original packaging and in the same condition it was received.
Customers returning items should ensure the items are appropriately packaged to avoid any damage during return transit back. Items damaged in transit will not be acceptable as returns.
If you have any questions please don't hesitate to reach out at email@example.com or through our live chat and we will be more than happy to help you out
To submit a return request you will need to apply for a return using our Returns Portal. To do this visit here, and use the email address and order number from the original order.
If there’s anything else we can do to improve your experience or help with your enquiry, please contact us at firstname.lastname@example.org and we will be help you out.